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CASM Exam Study Solutions & Free CASM Dumps

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Peoplecert CASM Exam Syllabus Topics:

Topic
Details

Topic 1

Agile concepts and practices: This part evaluates the knowledge of DevOps Developers regarding how various frameworks such as DevOps, ITIL, SRE, Lean, and Scrum facilitate Agile Service Management. These practices are vital for driving business value and improving service delivery.

Topic 2

Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.

Topic 3

Agile process improvement goals: This section assesses the capabilities of DevOps Developers in sustaining process improvements while enhancing automation. The goal is to achieve better efficiency and performance within organizations.

Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q33-Q38):

NEW QUESTION # 33
Who makes the decision to release an Increment?

A. The Agile Service Manager
B. The Team
C. Both A and B
D. The Agile Practice Owner

Answer: D

Explanation:
In Scrum and Agile practices, the decision to release an increment typically lies with the Product Owner (or Agile Practice Owner in service contexts) because they are responsible for maximizing the value of the product and ensuring alignment with business needs.
A . Incorrect. While the team delivers the increment, the release decision is outside their authority.
B . Correct. The Agile Practice Owner is accountable for ensuring that a release aligns with business goals and customer needs.
C . Incorrect. The Agile Service Manager focuses on process facilitation, not increment releases.
D . Incorrect. The team supports increment development, but the release decision remains with the Agile Practice Owner.
Reference:
Scrum Guide 2020: Role of the Product Owner in release decisions.

NEW QUESTION # 34
Which BEST describes a Microprocess Architecture?

A. A set of interrelated microprocesses for an effective and efficient service management process
B. An interrelated collection of microprocesses that support Scrum
C. An organized structure for developing microprocesses that provide value
D. A collection of integrated microprocesses for a successful service management practice

Answer: A

Explanation:
A Microprocess Architecture is a structured framework of interrelated microprocesses designed to improve the efficiency and effectiveness of service management processes.
A . Correct. This definition captures the purpose and functionality of a microprocess architecture in service management.
B . Incorrect. While integration is part of a microprocess architecture, the emphasis is on interrelation and service management effectiveness.
C . Incorrect. Although it mentions structure and value, it does not emphasize the interconnected nature of the microprocesses.
D . Incorrect. Microprocess architectures are not exclusive to Scrum but are broader in scope.
Reference:
ITIL 4: Microprocess modularity and architecture principles.

NEW QUESTION # 35
How does the Agile Service Manager serve the Team?

A. All of the above
B. Removing impediments to their progress
C. Ensuring the Team is customer-focused
D. Writing clear user stories

Answer: B

Explanation:
The Agile Service Manager primarily serves the team by removing impediments that block progress and ensuring smooth delivery. Let's assess the options:
A . Incorrect. While customer focus is important, this responsibility lies with the Product Owner or similar roles, not primarily the Agile Service Manager.
B . Incorrect. Writing user stories is a responsibility of the Product Owner or team members, not the Agile Service Manager.
C . Correct. The Agile Service Manager supports the team by identifying and eliminating obstacles to ensure their progress and efficiency.
D . Incorrect. While some aspects are relevant, only C accurately reflects the primary role of an Agile Service Manager.
Reference:
Scrum Guide 2020: Role of the Scrum Master in removing impediments.

NEW QUESTION # 36
What is Agile Service Management?

A. A framework that ensures that service management processes reflect Agile values and are designed with 'just enough' control and structure
B. A production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value
C. A discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems
D. A cultural movement that aims to increase software delivery velocity and improve service reliability

Answer: A

Explanation:
Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:
A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.
B . Incorrect. This describes Lean principles rather than Agile Service Management.
C . Incorrect. This describes DevOps rather than Agile Service Management.
D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.
Reference:
ITIL 4 Service Value System.
Agile Service Management Guide (Agile and ITIL integration).

NEW QUESTION # 37
What is a value stream?

A. A set of activities that flow from the start of development to software deployment
B. The importance, worth, or usefulness of an IT service
C. All the activities from a customer request to a delivered product or service
D. Enables the ability to do something when and how it is needed or desired

Answer: C

Explanation:
A value stream is a series of steps or activities that an organization undertakes to deliver value to a customer, starting from the initial request to the final delivery of a product or service. It represents the end-to-end flow of value and includes all tasks necessary for the creation and delivery of the product or service, regardless of whether they are performed by development teams, operations, or other departments.
Option Analysis:
A . Incorrect. While agility involves doing something as and when needed, this doesn't define a value stream.
B . Partially correct but too narrow. A value stream encompasses more than just development and deployment; it includes all activities related to delivering customer value.
C . Correct. This encapsulates the end-to-end activities from customer request to delivery, which aligns with the value stream concept in Lean and Agile practices.
D . Incorrect. This defines "value" in IT services, not the concept of a value stream.
Reference:
Lean Thinking by James P. Womack and Daniel T. Jones
SAFe Framework: Understanding Value Streams
ITIL 4: Managing Professional - High-Velocity IT, which includes value streams as part of ITSM evolution.

NEW QUESTION # 38
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